“We’re Not Happy ’till You’re Not Happy — part 2
By Sean | March 10, 2010
As this blog post was released I got a twit from a Dell rep regarding the article about Dell that I’ve done. She wanted my mothers contact information and product ID details sent to her by DM. That’s assuming it was a genuine Dell account.
As most of us know Twitter is not the place to give out personal information without having the means to verify the Twitter accounts identity. Not wanting any more grief for my mother I sent my own telephone number and asked for a Dell rep to contact me. I made it clear to the “allegedly” Dell twitter account that I would give my mothers personal information once I’d verified that I was, in fact, talking to a real Dell rep. Figuring that was a pretty reasonable request on my part I awaited the inevitable telephone call.
Did I get one? No!
Why? According to the Dell rep they were not going to do anything for me at all. The rep required that I first forward my mothers personal contact information via a twitter account. An account I had no way of verifying was real.
My guess is that either Dell is extremely stubborn in making sure that their rules absolve them of having to follow up on these situations OR the account was bogus. Therefore I’d caution anyone using Twitter to be wary of dealing with “seemingly” corporate Twitter accounts.
I can think of no reasonable explanation why a real corporate Twitter account — and not someone hiding behind a fake twitter account — would refuse to first speak me on the telephone — when my only purpose was to make sure my mother was not in for a lot more grief before giving out her personal information to the very people who had given her so much runaround already.
Therefore I can honestly say that I find the actions of Dell in this situation to be petty and unreasonable — assuming that Twitter account is real. If it is fake then the least Dell should do is scour Twitter to find the culprit that’s impersonating them and knock them out of the running through Twitter TOS. Either way I’m baffled by Dells unwillingness to sort out a situation they created over a telephone call. Assuming of course it is really Dell at the other end of that account.
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“We’re Not Happy Till You’re Not Happy” — Unofficial Dell Motto
By Sean | February 13, 2010
Hi Everyone. I’m about to give you the short version of a long and impossibly frustrating experience with Dell.
Warning: (this is the longest blog post I’ve ever written)
If you are considering buying a Dell computer you may want to read this in its entirety before doing so. While my experience cannot be the way all experiences with Dell are — I cannot be someone that just got singled out for bad service either. The reason for this will be clear when you read onward.
My logic:
The reason I chose Dell (for the first time) was because my mother, who is in her late 70’s, needed a new computer. She lives thousands of miles away from me which makes it impossible for me to provide technical support very easily — especially hardware issues — even if they are relatively simple. Therefore her primary need was to have 24/7 telephone support and in home service if the telephone was insufficient to deal with the issue. The other major requirement was that she could pay a fee to have someone come and set up the computer system and configure the fax machine/printer she purchased.
My primary reason for recommending Dell over the local BestBuy that could send out a Geek Squad guy — was that at the time Windows 7 was not available and BestBuy did not offer XP on any of the suitable systems. Having had almost 28 years of experience with Microsoft operating systems I had learned to avoid certain software — and Vista was one OS that was never worth the trouble IMO.
Dell claimed to have XP loaded (or available to be loaded) on a machine with the kind of horsepower she needed for videoconferencing (with me primarily) and for another video program she has.
My Ignorance:
I should have seen it coming when the sales process became a nightmare. I went to the dell.ca web site (my mother lives in Canada) and called the number on the site so the hardware would be shipped to her in Canada. After spending a long time (a couple of hours) working through the specs and finally locating what appeared to be the right configuration I began to place the order and it was only then that the sales representative told me that I could not buy it from them. I inquired what the problem was and he informed me that Dell could not ship to Canada. After some discussion he told me that I’d called the wrong number and had ended up trying to place the order in the US.
First Contact:
Can you believe it? This guy is blaming me for calling the wrong place — even though I called the number prominently listed on the dell.ca site. After hanging up and continuing to place calls to numbers on the Canadian site “dell.ca” and getting routed to the US without asking to be — someone in the US finally got me through to the Canadian Dell office or fulfillment center or whatever it was I was speaking to. In the end most of the operators turned out to be in India and many of them had no clue about US or Canada or even the difference. Read the rest of this entry »
Topics: Good Products | 2 Comments »
You can buy things you need for 10 cents on the dollar…
By Sean | January 27, 2010
This is not a way to get liquidation products — it is a way to get the things you need for a fraction of their cost using a unique and little known leverage scheme.
I won’t waste time explaining it except to say that I know this business and I followed it from its earliest popularity when it emerged in the early 80’s.
The well written sales page for it describes about as good as I’ve seen anyone describe it. It costs a lot less than it probably should. I think many people would have sold 3000.00 seminars for this program. However they have done this in audio and video format and included live consulting and you can try it for 97.00 and, if you like it, upgrade to the full package for a total of 297.00.
You also have 60 days to evaluate it and get a full refund if the program does not live up to your expectations.
Just click right here for immediate access.
PS. There is no need to sign up for anything if you are not interested.
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You Might Want To Try This…
By Sean | January 20, 2010
Anyone reading my blog knows that I’ve been building my Twitter account rather cautiously. I built every user (except those who found me) manually and carefully. I attempted a couple of automated tools and did not like the impersonal and uncontrollable way they built accounts.
I recently posted a request for anyone who’d tried a particular twitter building service — but nobody got back to me — so I finally just signed up. That’s right I the plunge and tried a different service that I thought had more potential than the others I’d looked at because it was designed to target particular interest groups and do so automatically and for a very low price.
I opened a new twitter account instead of using my main one because I did not want the results confused and I did not want to pollute this account with any results that were impersonal or worse — robotic in nature.
Sure enough it worked exactly as good as they claimed. In 11 days I got over 1200 followers all with similar interests and did not manually follow or unfollow anyone. It really has built the list automatically and carefully without waving any red flags at twitter or its terms of service.
I love the fact that managing it is completely hands off. All I do is tweet with my followers which makes using my twitter account so much more pleasant. So far it has cost me less than two cents per follower. If I followed 500 tweeple in one hour about 250 of them would follow me back on average. 500 in an hour is very fast and very tiring to do and also considering that I’d also have to purge 250 of them from the list which would take another 10 to 15 minutes — I’d be getting less than 250 followers for an hours work.
Assuming 2 cents per follower I’d be making a paltry 5.00 an hour for my time and I’d not be getting any more targeted (towards my interests) followers than I’d get manually. In fact they’d be less targeted because I’d be manually approving their profiles and I could not filter quality followers with similar interests at that speed.
If you want to check it out for yourself take a look at this video. You don’t even have to sign up for it.
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My wife is a genius!
By Sean | January 11, 2010
If I really concentrate but don’t think too much…
This day almost went buy without a blog entry or tweet. My wife and I are hanging out watching a show and I ask her how her drumming (African style Dejembe drum) practice was going. She said that she was spending a lot of her time on the advanced lessons and mentioned that she has about 65 percent of them down pretty good and that some were out of reach still.
She then blew me away when she said “I’m making pretty good progress if I really concentrate but don’t think too much”. I asked her to repeat what she said because the idea of concentration tends to imply focused thought. However it dawned on me that concentration may also be a completely focused state without much or even any rational or logical thought at all. I was reminded of my own musical experiences and even surfing or hang gliding when I was absolutely absorbed in what I was doing but not thinking at all.
I honestly feel like I’m stating the obvious in this post — but often taking the time to observe the obvious but experience it in a fresh way is what produces some of the finest realizations. Hope you enjoy this as much as I did.
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Great Tools
By Sean | January 7, 2010
Just watched the video (link below) and seriously thinking of using this account builder due to niche specific focus. Please advise me if you’ve had any experience with this product. The video is kind of long but at the end the price seems quite low for what it does. Thanks for any comments you may have.
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Modern Psychology
By Sean | November 24, 2009
This is a actually a true story of events that happened to George Phillips of Meridian, Mississippi.
He was about to go to bed when his wife mentioned to him that he left the light on in the shed. Surprised George opened the door to turn off the light but noticed there were some guys in the shed — who were clearly stealing stuff.
He immediately called the police, who asked if any of the intruders were in his house. George said “no” but reiterated that there was a robbery in progress. The officer he spoke to said that all patrols were busy, and that he should lock his door and the police would get there when the personnel became available.
George reluctantly agreed, but said “Okay,” hung up, counted to 30, and called them back again.
George told them “I phoned you some moments ago because there was a robbery in progress in my shed. Now you don’t have to concern yourselves about the situation because I just shot them all.”
George quickly hung up the phone. Within minutes three squad cars, an armed response unit, as well as an ambulance converged on the scene. As you might have expected, they caught the burglars in the act.
One of the policemen questioned George: “I thought you told us that you shot them??”
George said, “I thought you told me there wasn’t anybody available to come!”
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Twitter Tips
By Sean | September 23, 2009
I’m just about to cross the 10k mark for followers and thought I’d share how I got 10k of followers in just two months. Yes there are faster ways but I did it manually and I did it selectively.
I just began following indiscriminately for a few days but, always being a stickler for quality, I found that I didn’t just want any old list of followers.
Of course I’d read what the social media gurus were all saying — “it doesn’t matter what quality of followers you have — you’ll get the same response rates”.
While that may be true I just don’t like trashy looking things and when I looked at some of the gurus follower lists I simply could not allow myself to build something that didn’t look good even if short term profits are not as high.
So far I have not tried to market anything with Twitter and I may never Read the rest of this entry »
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Things to Avoid
By Sean | September 2, 2009
My latest experience with Twitter was a program called Retweet Bomb or something like that. It had been set up as Twitter Bomb but Twitter didn’t like its name being used that way. Reincarnation of it was recently resurrected as Retweet Bomb.
Regardless I recently came across a rare release of a 1989 audio by Tony Robbins. It was a great audio with some excellent content of Tony’s and in an attempt to put it out to the wider audience and gain some credibility for diverting people to great content. Instead Danny the owner of Retweet Bomb sent me a note accusing me of posting Read the rest of this entry »
Topics: Good Products | 5 Comments »
Does Anyone Make Money With Twitter?
By Sean | August 28, 2009
The obvious answer to that question should not invite the least bit of hesitation when it comes to an answer. Of course there are people who make money with Twitter. We know for sure that the owners and employees of twitter make money with twitter.
However one of the things that I wonder about is whether anyone else makes money with Twitter. Read the rest of this entry »
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