« “We’re Not Happy ’till You’re Not Happy — part 2 | Home | Recent Home Solar System Advances »
“We’re Not Happy ’till You’re Not Happy — part 3
By Sean | March 22, 2010
Just a quick update. I finally got up to my mothers place in Canada to visit and see the Dell PC I’d helped her buy. She’d been having difficulties with her new system and had hired independent support people to get her system running.
The day before I arrived her most recent support visitor had been to help her get her system into working condition. One of the problems I’d had was that she had trouble finding keys on the keyboard when I tried to walk her through troubleshooting sequences. Much to my surprise I noticed the keyboard she’d been issued by Dell was in another language.
That’s right the keyboard they sent was in French. No wonder she could never find the Delete key, the Escape key, or the Caps lock key when I asked her to find them. I knew the Escape key had to be there in the upper left corner but when she argued with me I just figured my mother was losing it — or that there was something very unconventional about the keyboard that I’d never have been able to figure out online.
I actually ordered the system for her. I only speak English, I ordered in English, the system was sent to a part of Canada where the French speaking population is in such a minority that you’d have to be out of your mind to send a French keyboard to that region to a person who ordered in English — without verifying quite definitely that a French keyboard was needed. I can assure you that I never spoke a word of French on that call nor did I ever request a French keyboard for my mother.
Just another bad experience with Dell. Personally I’d recommend HP if you need a decent PC with better support.
Still no phone call from Dell to try and sort this out — despite the fact that the alleged Dell customer service rep on Twitter knows about this situation and has my phone number.
Topics: Good Products | No Comments »